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Membership Info
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New Members
New MembersHow much are your memberships?
To see membership options and pricing head to our website and select the relevant gym
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Send feedbackThanks for the feedback. We will improve this article.Can I buy a day pass?Absolutely! We provide full flexibility with single-day passes or the option to buy 6 or 12 up front at a lower price per visit.
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Send feedbackThanks for the feedback. We will improve this article.Can I view the club before signing up?Absolutely, our club teams would love to book you in for a personal tour. You can call your local gym directly to arrange an appointment or feel free to drop in at your convenience.
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Send feedbackThanks for the feedback. We will improve this article.Do I get an induction when I join?We do not believe in compulsory inductions, however, we do intend to set all of our members up for success. We offer a bookable onboarding session to cover the basics, you can book these directly with the in-club team.
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Send feedbackThanks for the feedback. We will improve this article.If I join, will I be held to a contract?We offer 1, 6 & 12-month membership options with a 1-month cancellation notice required, to give you flexibility based on your needs.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a discount for NHS staff?Yes, we offer a discount for all of our emergency service workers. Call your local gym to get signed up today or call in to do this in person. We will need to see your ID in order to verify it before your first workout.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer corporate memberships?Yes, we have various corporate partners across the UK and Ireland. If you do not work for an approved corporate partner but are interested for your business, click here to register your interest.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer couples memberships?We do not currently offer memberships for couples.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer family memberships?We do not currently offer memberships for families.
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Send feedbackThanks for the feedback. We will improve this article.Why is there a £20 joining fee?When becoming a new member, you will pay a one time joining fee of £20 which covers the administration costs.
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Send feedbackThanks for the feedback. We will improve this article.Why are some clubs more expensive than others?Every Everlast Gym varies in terms of facilities and size and therefore we tier the pricing accordingly.
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Send feedbackThanks for the feedback. We will improve this article.How do I purchase an annual membership?We provide flexibility for our members and therefore offer an annual membership which can be paid for upfront. You can purchase either through the Everlast Gyms app or website.
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Existing Members
Existing MembersWhat is the FRIEND PASS perk?
With our adult memberships, you get 2 FRIEND PASSES to use per month. This means you can bring a friend to train with you for free, twice per month.
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Send feedbackThanks for the feedback. We will improve this article.How do I use my friend pass perk?To use one of your 2 FRIEND PASSES per month you can build a guest account through the relations tab of your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer locker hire?Locker hire is only available at specific locations, for more information please enquire with the in-club team.
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Send feedbackThanks for the feedback. We will improve this article.Can I freeze my membership?You can request cancellation through the My Account tab within the Everlast Gyms app or website. You will need to log in and follow the instructions.
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Send feedbackThanks for the feedback. We will improve this article.How do I cancel my membership?You can request cancellation through the My Account tab within the Everlast Gyms app or website. You will need to log in and follow the instructions.
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General
GeneralI have just signed up, what happens next?
Congratulations and welcome to Team Everlast. Your QR code will allow you access to your gym immediately. If you have any questions beforehand then the gym would love to hear from you.
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Send feedbackThanks for the feedback. We will improve this article.Do I get a membership card when I join?If you are a member at one of our swipe card locations you will receive a free membership card when you first visit. Subsequent replacements for lost cards are £5 per card. Members at clubs with a QR scanner on the gate can alternatively utilise the My QR function within the Everlast Gyms app
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Send feedbackThanks for the feedback. We will improve this article.What age do you need to be to join?Our memberships start from 14 years old, with the consent of a parent or guardian.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a membership for teenagers?Yes, our teen membership is available for anyone between the age of 14 - 17 and can be purchased on our website.
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Send feedbackThanks for the feedback. We will improve this article.Which memberships include access to swimming pool?All of our membership include swimming pool access. You can find out if your gym has a pool by checking its individual page here.
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Send feedbackThanks for the feedback. We will improve this article.I tried to join but it said payment error; what should I do?Please contact your local gym for assistance. You can view the club's contact details here.
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New Members
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Gyms and Facilities
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Gyms
GymsAre you recruiting?
We are always on the lookout for exceptional people to join the team. You can view our latest vacancies here.
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Send feedbackThanks for the feedback. We will improve this article.What are your opening times?This information is available on your account on the Everlast Gyms app or when you select a gym on our website.
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Send feedbackThanks for the feedback. We will improve this article.How can I see a list of all of your clubs?You can find a list of our clubs through the Everlast Gyms app or on our website.
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Send feedbackThanks for the feedback. We will improve this article.How can I become a Personal Trainer?We are always on the lookout for the next generation of exceptional Personal Trainers. Call or visit the club you are interested in and speak with the team onsite for more information.
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Send feedbackThanks for the feedback. We will improve this article.Do you have onsite parking?We have on-site parking at selected sites. To find out if your site has parking please contact your local club here.
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Send feedbackThanks for the feedback. We will improve this article.I was involved in an accident in club, what should I do?Please report any accidents to a member of the club team as soon as possible.
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Personal Training
Personal TrainingHow much does Personal Training cost?
Our Personal Training costs vary from trainer to trainer. We highly recommend visiting and speaking with a member of the in-club team for more information.
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Send feedbackThanks for the feedback. We will improve this article.How do I book a Personal Training session?Our Personal Trainers manage their own calendars. You can contact them using their contact details on our Personal Training page on our website to organise your first session!
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Send feedbackThanks for the feedback. We will improve this article.Can I view your Personal Trainers online?This information is available on your Everlast Gyms account through the app or on our website.
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Group Exercise
Group ExerciseDo you offer a membership for classes only (without main gym access)?
We do not offer a "classes only" option however we do offer a day pass option. All of our memberships included full access to classes.
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Send feedbackThanks for the feedback. We will improve this article.What group exercise classes do you offer?Each gym has a group exercise timetable which is available on your Everlast Gyms account or our website.
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Send feedbackThanks for the feedback. We will improve this article.I received a class strike even though I attended my class?Please liaise with a member of the in-club team who will be able to support with any strike queries.
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Send feedbackThanks for the feedback. We will improve this article.When do classes become available to book?Our group exercise classes are bookable up to 7-days in advance.
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Swimming
SwimmingDo you offer swimming lessons?
Yes, swimming lessons are available at some selected sites. Please contact your local gym for more information.
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Send feedbackThanks for the feedback. We will improve this article.Can children use the swimming pool?Yes, we offer a junior swim membership in club starting at only £10 per month.
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Send feedbackThanks for the feedback. We will improve this article.What time can children use the swimming pool?Children under the age of 14 can use the swimming pool during the following times:
Weekdays 2pm - 5pm
Weekends 9am - 12pm & 2pm - 4pm.
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Gyms
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General FAQ
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General
GeneralDo you have an app?
Yes, we do! You can download it on the App & Play Stores by searching for Everlast Gyms and using the same login details that you do for your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.How much do you charge for your sunbeds?Sunbed prices vary between sites. For accurate costs please speak to a member of the team in the club.
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Send feedbackThanks for the feedback. We will improve this article.I have tried contacting my club but they did not answer?Our in-club team endeavour to answer every call and request as promptly as possible, however, there may be times when our team are assisting other people. Our helpdesk is designed to resolve the majority of queries however if you do need to speak to a member of the team, please try calling again or visit the club to speak to them in person.
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Send feedbackThanks for the feedback. We will improve this article.I am having a technical issue with the appHead to our website and log in to access your account and the same features as the app. We also recommend checking that you are running the latest version of the app by checking for updates on the App / Play Store.
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Send feedbackThanks for the feedback. We will improve this article.I got a parking ticket, can you cancel the charge?Our gym car parks are managed by an external company, it is your responsibility to ensure you validate your parking using the machines provided in the club. Unfortunately, we are unable to assist in the removal of fines.
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Send feedbackThanks for the feedback. We will improve this article.Can I bring my own padlockAbsolutely, however, we also have them available to buy in-club.
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Send feedbackThanks for the feedback. We will improve this article.I would like to make a complaint, where do I do this?We strive to deliver a memorable experience in our gyms, however, if for some reason you wish to make a complaint, you can do so with the General Manager of your gym or by contacting our Customer Service Team.
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Send feedbackThanks for the feedback. We will improve this article.What is your website's cookie and privacy policy?You can view our digital policies here.
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About Us
About UsWhat is your head office address?
Everlast Gyms,
Unit A,
Brook Park East,
Shirebrook
NG20 8RY
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Send feedbackThanks for the feedback. We will improve this article.How can I delete my information from your records?Everyone has the right to be forgotten, you can request this by emailing our membership team at https://help.everlastgyms.com/support/home#contact
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General
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Account
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My Account
My AccountI have forgotten my password, how can I reset this?
You can reset your password by selecting 'forgotten password' on your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.My account says it is locked, what should I do?Please contact your home club who will be able to unlock your account.
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Send feedbackThanks for the feedback. We will improve this article.I had a problem with my Direct Debit, what should I do?You can update your own direct debit through your Everlast Gyms account on the app or website. If you are having difficulty please contact your local gym via phone or in person.
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Send feedbackThanks for the feedback. We will improve this article.I am moving home and can no longer use your facilities, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have had a medical issue and can no longer use your facilities, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have run into financial difficulty, I cannot afford my membership payments, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.A member has passed away and I am their next of kin, what should I do?Please contact our customer service team at membershipservices@everlastgyms.com for further assistance.
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Send feedbackThanks for the feedback. We will improve this article.How can I find my account details?Your Everlast Gyms account on the app or our website safely holds all of your information.
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Payments
PaymentsCan I view my contract?
You will receive your agreement as part of your welcome email and you can view your membership details at any time through your Everlast Gyms account on the app or online.
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Send feedbackThanks for the feedback. We will improve this article.I submitted a membership cancellation request however I was still charged?There are a number of reasons why this may have been, including a cancellation period or the date of cancellation request. You can find your membership terms and conditions within the My Account section on the app or website. We recommend calling your gym or dropping in to speak with a member of the team.
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Send feedbackThanks for the feedback. We will improve this article.I wish to reverse my cancellation request and continue to use the club, can I do this?Yes, you can revoke your cancellation through your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.I cancelled my direct debit with my bank but want to rejoin. What do I have to do?You can set up and amend your direct debit through your Everlast Gyms account using the mandates tab.
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Send feedbackThanks for the feedback. We will improve this article.How do I upgrade or downgrade my membership?This can be done through the membership tab in your Everlast Gyms account
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Send feedbackThanks for the feedback. We will improve this article.I have outstanding arrears on my account, what should I do?Settling your outstanding balance is easy. Simply log in to the Everlast Gyms app or website, click on the balance and follow the instructions. If you are having difficulty, please call your gym or speak with a member of the team in-club.
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My Account
