My Account
- I have forgotten my password, how can I reset this? You can reset your password by selecting 'forgotten password' on your Everlast Gyms account.
- My account says it is locked, what should I do? Please contact your home club who will be able to unlock your account.
- I had a problem with my Direct Debit, what should I do? You can update your own direct debit through your Everlast Gyms account on the app or website. If you are having diff...
- I am moving home and can no longer use your facilities, what should I do? Please contact your gym who will be able to assist you (membership terms and conditions may apply).
- I have had a medical issue and can no longer use your facilities, what should I do? Please contact your gym who will be able to assist you (membership terms and conditions may apply).
- I have run into financial difficulty, I cannot afford my membership payments, what should I do? Please contact your gym who will be able to assist you (membership terms and conditions may apply).
Payments
- Can I view my contract? You will receive your agreement as part of your welcome email and you can view your membership details at any time th...
- I submitted a membership cancellation request however I was still charged? There are a number of reasons why this may have been, including a cancellation period or the date of cancellation req...
- I wish to reverse my cancellation request and continue to use the club, can I do this? Yes, you can revoke your cancellation through your Everlast Gyms account.
- I cancelled my direct debit with my bank but want to rejoin. What do I have to do? You can set up and amend your direct debit through your Everlast Gyms account using the mandates tab.
- How do I upgrade or downgrade my membership? This can be done through the membership tab in your Everlast Gyms account
- I have outstanding arrears on my account, what should I do? Settling your outstanding balance is easy. Simply log in to the Everlast Gyms app or website, click on the balance an...